Last updated: 26 September 2026
This Refund & Return Policy applies to all purchases made on www.sehatdiary.com (“Website”), operated by [Legal Business Name] (“Sehat Diary”, “we”, “us”, “our”). By placing an order, you agree to this policy.
1. No Refunds or Returns
All Sehat Diary products are sold on a final-sale basis. Once an order is placed and payment is received, we do not offer refunds, returns or exchanges for reasons including (but not limited to):
- change of mind or ordering the wrong diary/condition;
- no longer needing the product;
- the product not meeting personal expectations, where it matches the description on the Website;
- delay caused by incorrect address or contact details provided by the customer, or failure to accept delivery;
- delays caused by customs, courier or other events outside our control (for international orders).
Our products are printed, condition-specific personal health diaries. Please read the product description, “What’s inside” section and specifications carefully before ordering.
2. Exceptions: Damaged, Defective or Wrong Product
As required under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, we will resolve genuine issues where:
- the product is received physically damaged in transit;
- the product has a manufacturing/printing defect (e.g. missing, blank, torn or wrongly bound pages);
- you received a product different from the one ordered; or
- the order was not delivered.
How to report:
- Email mysehatdiary@gmail.com within 48 hours of delivery with your order number, a description of the issue, and clear photos (and, where possible, an unboxing video).
- Do not use, write in or discard the product or packaging until the issue is resolved.
- For non-delivery, write to us within 15 days of the expected delivery date (30 days for international orders).
Resolution: After verification, we will send a free replacement of the same product. If a replacement is not possible (for example, the product is out of stock), or the order is not delivered, we will issue a full refund to the original payment method.
3. Refund Timelines (Exceptions Only)
Where a refund is approved under Section 2, it will be processed within 7 working days of approval to the original payment method. The time taken to reflect in your account depends on your bank or payment provider (typically 5–10 working days).
For international orders, refunds are made in the original currency charged by the payment gateway. We are not responsible for exchange-rate differences, bank charges, or customs duties and taxes paid by you.
4. Contact
[Legal Business Name] [Business Address] Email: mysehatdiary@gmail.com Phone: +91 8130077375 (Mon–Sat, 10:00 am – 6:00 pm IST)
Grievance Officer: [Name], mysehatdiary@gmail.com. Complaints are acknowledged within 48 hours and resolved within one month of receipt.